Tech ticket creation workflow for AMs/BDMs

The common practice for AM/BDM is to reach out to AdOps first . Please contact the Tech Support Specialist directly only in exceptional cases. 

 Templates 

 Templates are mandatory , they reduce back and forth communication, ensures faster issue resolution time. 

 How to add a template 

 Unfortunately, Gmail has limitations on sharing templates across team accounts, so they will  need to be added manually. 

 

 Copy the template from here (can be found in the Manual - General Issue) 

 Add subject and content to gmail compose tab (same as writing regular email)  

 Click three dots below and navigate to Templates -> Save draft as template -> Save as new template 

 

 

 You can check out this official google guide for more information 

 

 How to use a template 

 

 Open Gmail compose, click on three dots  below and navigate to Templates -> Select your template 

 Fill in information instead of the text in brackets 

 Do not forget to write an appropriate subject as well 

 

   

 

 Contacting Tech support 

 Please consult with responsible AdOps before contacting Tech support 

 Now that you have successfully added the template to your Gmail account, you can use it to report technical issues to the Tech support team by sending a templated email to tech@eskimi.com