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Tech ticket creation workflow for AdOps (in progress)

Ticket templates

There are templates available for tech-related tickets. The video below demonstrates how to select and complete the appropriate template. Please ensure you choose the template that corresponds to the topic of your ticket.

If you cannot find a correct template for your needs please use [Technical issues] > General - [Write the title].

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It is important that you use the templates correctly. Account names, Campaign IDs must be written under and without additional text formatting

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If you believe a new template is needed or have suggestions for improving existing templates from an AdOps perspective, please reach out to a Technical Support specialist via Slack.
// BotSonic