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Tech ticket creation workflow for AdOps

Tech tickets Tech ticket creation workflow

Ticket creation process AdOps can create new ticket by pressing "+ Add" button in top left corner If you have multiple tickets open, the "+ Add" button will shift to the right but will remain at the top regardless. Filling ticket data In the picture belo...

White-label (WL)

White-label

What is white-label (WL)? The White-Label (WL) solution allows agencies, ad networks, and businesses to offer Eskimi DSP under their own brand. This means you can provide a fully customized programmatic advertising platform to your clients while maintaining y...

Formulas & Terminology

Terminology Overview

Formulas used in AdTech VTR = (Total completed views / Total measured impressions) x 100 CTR = (Number of Clicks / Number of Impressions) x 100 CVR = (Number of Conversions / Number of Clicks) x 100 CPC = (Total Ad Spend / Number of Clicks) CPM = (Total...

Tech ticket creation workflow for AMs/BDMs

Tech tickets Tech ticket creation workflow

The common practice for AM/BDM is to reach out to AdOps first. Please contact the Tech Support Specialist directly only in exceptional cases. Templates Templates are mandatory, they reduce back and forth communication, ensures faster issue resolution time. ...

General Issue

Tech tickets Templates

Subject Technical Issue - [Write the title] Content Accounts: (Account names where the issue was found) Campaign Ids: (Campaign Ids that are facing the issue) Steps to reproduce: (Steps that need to be taken to reproduce the issue - If it is not possi...

API Creatives

Technical Requirements: Data Format Accepted formats for product data JSON XML API Endpoint API Integration API Access: Provide the endpoints URL(s) for product data. Authentication Details: Include API keys, tokens, or other authentication...

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