Tech ticket creation workflow for AMs/BDMs
The common practice for AM/BDM is to reach out to AdOps first. Please contact the Tech Support Specialist directly only in exceptional cases.
Templates
Templates are mandatory, they reduce back and forth communication, ensures faster issue resolution time.
How to add a template
Unfortunately, Gmail has limitations on sharing templates across team accounts, so they will need to be added manually.
- Copy the template from here (can be found in the Manual - General Issue)
- Add subject and content to gmail compose tab (same as writing regular email)
- Click three dots below and navigate to Templates -> Save draft as template -> Save as new template
You can check out this official google guide for more information
How to use a template
- Open Gmail compose, click on three dots below and navigate to Templates -> Select your template
- Fill in information instead of the text in brackets
- Do not forget to write an appropriate subject as well
Contacting Tech support
Please consult with responsible AdOps before contacting Tech support
Now that you have successfully added the template to your Gmail account, you can use it to report technical issues to the Tech support team by sending a templated email to tech@eskimi.com