Frequently asked questions
Creative production comes with plenty of questions, especially when technical requirements affect what can be built, how long it will take, and what assets are needed. This chapter brings together clear answers to the questions Creative Studio receives most often. It covers common topics including open files, image quality, banner resizing, GIFs, minimum media investments, AI-generated concepts, usage rights, 3D production and client feedback. Use it as a practical reference when preparing briefs, managing client expectations or explaining why certain production requirements and limitations exist.
What are Client Tiers?
CHOOSING CLIENT TIERS IN CREATIVE BRIEFS Client tiers help Creative Studio understand the stra...
What are creative Minimum Investments, and why do we have them?
WIP
What are Tokens, and how do they work?
âš¡ QUICK ANSWER Creative Tokens give regional teams access to Creative Studio production time f...
How Creative Studio can help brainstorm your idea
💬 LEVELS OF PROACTIVE SUPPORT Not every conversation requires a Token. SUPPORT LEVEL WHE...
Why are my banners pixelating?
WHY ARE MY BANNER IMAGES PIXELLATING, AND HOW DO WE FIX THIS The reason the banners are pixell...
Creative Studio Glossary
CREATIVE FILES FILE TYPES EASY DEFINITION .AEP An editable animation project create...